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Over the decades that we have been partnering with hotels, resorts, and casinos, we have learned a lot from our clients. A hotel payment processing system has to serve not only one business, but many types of businesses that are all operating together in an ecosystem. Since no one person at a given hotel tends to be in charge of all of the choices for hotel POS systems, hotel accounting services, and security/fraud protection, WPS has served as a useful liaison to create solutions that address the many payment processing needs that arise. We are eager to share our expertise with you, and you can reach us by filling out our contact form. Read on to find out more about how we partner with clients, and how we troubleshoot these important business decisions.
What Can a Client of Westmoreland Payment Services Expect in Terms of Service?
WPS prides itself on a level of customer service that is not commonly found in the hotel payment processing marketplace. You’ll see many companies wax poetic about their complex approach and insider knowledge when it comes to deciding on hotel accounting software and hardware. But after decades of experience and long-term clients, we know that industry know-how is not enough. Being a real and consistent partner for a hospitality business is essential to everyone’s success. We support not only the account set-up procedure, but also the routine consulting to ensure a continued quality experience.
Examples of WPS’ High Level of Interface with Clients:
How We Help Clients Decide on POS Systems: Because we work with all the hotel brands, we are familiar with which POS companies are approved vendors for each brand. We have relationships with all of these companies and make sure our clients are paying the best price.
How We Help Clients Decide on Accounting and Payroll Software: We help each client figure out the right solution for their business. In some cases, we offer accounting and payroll services that can eliminate the need to hire and pay an accounting specialist. We have a staff that can manage payroll and accounting right out of our corporate offices. In other cases, we work with several payroll companies, including Paylocity, that can integrate with a company’s POS and PMS to make payroll very easy to manage internally.
How We Help Clients Decide on Security Solutions: WPS works with several providers that install the cyber coverage needed to keep hotel owners protected from any and all credit card fraud. An important note to remember: if a property is hacked, VISA & MasterCard can each charge a hotel up to 5% of their ANNUAL credit card volume. It can happen swiftly and comes right out of the hotel owner’s bank account. We work hard to make sure this does not happen to our clients.
WPS can provide secure payment processing solutions and hotel accounting services to help hospitality companies serve guests well and run efficiently.